Frequently Asked Questions

How do I book an appointment?

Appointments for in-studio services during normal business hours are booked online. You will need to enter a valid card to reserve your appointment. You are not charged unless the time reserved results in a ‘No Show’ or Cancellation after the 24-hour grace period. If any of those situations occur, your card will be charged 50% of the booked service amount. To book online, please click HERE.

If you have a request for a service not readily available on our booking sites, such as an Off-hours, House Call or On-site Makeup, or to view details on our current business policies, please visit our Salon Policies page HERE

How do I know if my appointment is reserved?

Your appointment is reserved when Square sends you an email and text message with your appointment details. We also receive an alert on our end so we’re ‘in the know’ with appointment activities.

How do I 'sign-in' to your booking site?

On our sign-in page, enter your mobile number. Square will send you a text with a ‘sign in’ code. Type in the code and from there you may view your upcoming appointments, make changes and see your history 24/7. Data rates apply according to your mobile plan.

What if there's a technical issue on your site?

To minimize issues, we advise keeping your web browser up to date. If you have firewall features, pop-up blockers or cookies disabled, you may encounter problems with the booking process. If Square’s server is still giving you issues, please text us at 210-960-2308 so we can assist with manually booking your appointment.

Salon Policies

For details on our current business policies such as Cancellation Policy, Covid Guidelines and Salon Etiquette, please click below.